Infosys Recruitment 2022: For The Post of Customer Service Apply here

Infosys Recruitment 2022

Infosys Limited Company is an Indian multinational corporation company that provides business consulting, information technology and outsourcing services for the candidates. The company headquarters in Bangalore, Karnataka, India. Infosys is the second-largest Indian IT company after Tata Consultancy Services by 2017 revenue figures and the 596th largest public company in the world based on revenue. Infosys Recruitment 2022

Infosys is one of the Information Technology Company in the world. The team is a global leader in next-generation digital services and consulting. They enable their candidates in more than 50 countries to navigate their digital transformation in India. With over four decades of experience, they expertly pave their clients throughout their digital journey Infosys Recruitment 2022.

Infosys Recruitment 2022: Overview

Infosys Recruitment 2022: Qualification

• BE, B. Tech, B. Sc, BCA, M. Sc and MCA

Infosys Recruitment 2022: Responsibilities

1.       Candidates should have Excellent communication skills C1 equivalent proficiency

2.       Candidates  should able to displays excellent customer service skills and capabilities

3.       Candidates should able to response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.

4.       Candidates role is to handle response and resolution speed as defined by SLOs

5.       Candidates need to keep high customer satisfaction scores and follow quality standards in 90% of cases.

6.       Candidate’s role is to use existing knowledge base to provide a customer facing root cause assessment.

7.       Candidates need to supply customer facing bug progress summary using available tools and platforms.

8.       Candidates role is maintain escalations raised by customers and partners.

9.       Candidates need to maintain consults from the lower tier to assist in case resolution
 

10.   Candidates should possess good presentation and client Interfacing skills

11.   Capabilities to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects

12.   Candidates should be Confidently communicates current performance and improvement ideas with client

Infosys Recruitment 2022: Skill required

• Candidates should have good communication knowledge.
• Candidate able to handle to multiple tasks.
• Candidates should able to handle task.

Infosys Recruitment 2022: Important link